Exchanges and Returns

At Line-bar, we believe it is important that you can order with confidence. Below you can read how the right of withdrawal and our return policy work.

1. Right of Withdrawal (Cooling-off Period)

As a consumer, you have the right to withdraw from your order within 14 calendar days without giving any reason.

The 14-day withdrawal period begins:

From the day after delivery of the product to you or a third party designated by you (not the carrier);
If you have ordered multiple products with different delivery dates in one order: from the day on which you (or a third party) physically receive the last product;
For delivery of a product in multiple partial deliveries: from the day on which you (or a third party) receive the last shipment or the last part.

If you wish to exercise your right of withdrawal, you must clearly inform us within the 14-day period that you wish to withdraw from the agreement.

2. How Can You Withdraw?

Withdrawal can be done easily by email. You can choose whether to send a free-form email or use the European model form.

Send an email to info@linebar.be including at least:

Your name;
Your address;
Your order number;
The products you wish to return.

You may also use the European model withdrawal form. This is not mandatory, but is permitted.

Once we have received your withdrawal request, we will send you a confirmation of receipt by email.

3. Returning the Products

After submitting your withdrawal request, you have another 14 days to send the products back to us.

Return the products, where reasonably possible, in their original condition and packaging;
Ensure that the products are properly protected during return shipping to prevent damage;
If possible, include a copy of the invoice or packing slip so we can process your return quickly.

Return address:

Linebar
Attn: Returns
Alex Jenkinsstraat 35,
3560 Lummen
Belgium

4. Return Costs

We communicate transparently about the costs that may be associated with a return.

The direct costs of returning the products are at your own expense, unless otherwise stated on our website or in the order;
If a product cannot be returned by regular mail (for example due to size or weight), we will inform you in advance and provide an estimate of the costs.

5. Refund

For a valid withdrawal, we will refund your payment promptly in the same manner as you paid.

We will refund all payments received from you, including any standard delivery costs from the original order;
The refund will be made no later than 14 days after we have been informed of your decision to withdraw;
We may wait to refund until we have received the goods back, or until you have demonstrated that you have returned the goods (whichever occurs first);
If you have chosen a more expensive delivery method than the cheapest standard delivery, we will only refund the costs of standard delivery.

6. Diminished Value

You may test your product as you would be allowed to do in a physical store. If you go further, diminished value may apply.

If you have gone beyond what is necessary to determine the nature, characteristics and functioning of the products, we may charge a diminished value. This diminished value will be deducted from the amount to be refunded and depends on the condition in which we receive the products back.

Examples:

Product(s) with clear signs of use;
Damaged or missing packaging (where essential for the product);
Missing parts or accessories.

7. Exceptions to the Right of Withdrawal (Custom Work)

For some products, no right of withdrawal applies, for example when we deliver custom work specifically for your project.

You cannot exercise the right of withdrawal for:

Custom or personalized products that are made according to your specifications. At Line-bar, these are for example products that are specifically made to measure for your project (dimensions, configuration, execution, …) and that cannot simply be resold. Whether a product is considered custom work is clearly stated for the product during the ordering process;
Products that spoil quickly or have limited shelf life;
Hygiene products whose seal has been broken after delivery and which are not suitable for return for health or hygiene reasons;
Products that after delivery are irrevocably mixed with other goods;
Digital content that is not delivered on a tangible medium and whose performance has begun with your express prior consent and where you have acknowledged that you thereby lose your right of withdrawal.

If one of the above exceptions applies to your order, we will clearly state this for the relevant product during the ordering process.

8. Exchanges

Would you prefer a different configuration, size or product? Exchanges are usually also possible.

If you wish to exchange an item, please first contact us via info@linebar.be. In most cases, exchanges are handled administratively as a return (with refund) and a new order, unless we explicitly agree otherwise together.

9. Questions?

Do you have questions about your right of withdrawal or about returning products? Please let us know.

You can reach us via:
Email: info@linebar.be