Delivery

Line-bar ships your order carefully and quickly. For each country we choose the carrier that delivers there fastest and most reliably. On this page you will find all information about our shipping costs, delivery times and exceptions.

Shipping costs

• Free shipping to Belgium, the Netherlands, Luxembourg and Germany for orders from € 100.00 (excl. VAT) in your shopping cart.
• For smaller orders to those countries, and for all orders to other countries, we charge a shipping fee that depends on the destination country. You will see the exact amount in your shopping cart before checkout.
• For certain heavy or exceptionally long products (such as the Team Set or loose stakes) an additional surcharge may apply. You will see it straight away in your shopping cart.

Carrier

We work with several carriers and choose, per destination, the partner that delivers there fastest and most reliably. That way you can always track your package with Track & Trace, in Belgium and across Europe.

How does our shipping work?

This is how your order is handled:

1. Day 1 – Order: you place your order and complete the payment.
2. Day 2 – Dispatch: we pack your parcel and hand it over to the carrier.
3. Day 3 – Delivery: the carrier delivers your package to your address.

In practice this means that your package for addresses in Belgium is usually delivered within approximately 2 to 4 working days after your order, excluding weekends and holidays. This is an indicative timeframe.

Delivery times within Belgium

• Average: 2–4 working days after your order.
• Busy periods: around holidays or during exceptional busy periods delivery may take 1 to 2 working days longer.

International delivery times

Line-bar also delivers to other countries. The delivery time depends on the destination country and local services, but usually you can expect the following indicative timeframes:

• Neighboring countries (e.g. Netherlands, Luxembourg, France, Germany): average 3–5 working days after shipping.
• Other EU countries: average 5–10 working days after shipping.
• International: usually at least 10 working days

These timeframes are indicative and may vary due to local busy periods, holidays or inspections.

Import duties & clearance costs (outside the EU)

For deliveries outside the European Union, import duties, local taxes (e.g. sales tax / GST/HST) and clearance or administrative costs may be charged by customs and/or the carrier. These costs are not included in our product or shipping prices and are in principle at the expense of the recipient.
Guideline: usually expect ± 5% to 20% of the goods value + possible clearance costs (often ± €10–€25). This is an estimate; the exact amount depends on the country, the value of the shipment and the customs classification of the product.

Exceptions: heavy or bulky products

Certain Line-bar products have a high weight or are exceptionally bulky. For these products:

• Additional shipping costs may apply, even above € 100.00.
• Different delivery terms may apply (e.g. special transport).

When this is the case, we clearly mention this on the product page and during the ordering process in your shopping cart.

Track & Trace

For every shipment our system automatically creates a tracking label. As soon as your order has been processed and handed over to the carrier, this label is activated.

You will then receive (or see in your account) a Track & Trace code with which you can track your package directly with the carrier, from pickup to delivery.

With this code you can:

• View the current status of your shipment;
• Follow the expected delivery date;
• Pass on any changes or delivery instructions (if available).

Not home during delivery

Are you not home at the time of delivery? Then the carrier follows its own standard procedure, for example:

• A new delivery appointment;
• Delivery to a pickup point or parcel locker;
• A message in your mailbox with further instructions.

The exact options depend on your address and the options offered by the carrier.

Damage or problem with your delivery

Did your package arrive damaged or does something seem wrong with the delivery?

• Take photos of the packaging and the product;
• Contact us within a reasonable time via email with your order number and the photos.

We will review your case as quickly as possible and work together to find an appropriate solution.

Questions about delivery?

Do you have any questions about our deliveries or would you like to know what the best option is for your project?

Feel free to send us an email at: info@linebar.be.